Refund policy

16. Refund Policy

16.1. It is the responsibility of the customer to ensure all shipping details are correct including address and shipment method. If your Subscription order is returned to our head office, you will be liable for re-shipping costs.

16.2. Should you choose to have your items “left at door” we reserve the right not to refund you for any lost shipment, due to theft or nondelivery.

16.3. All lost items will need to be registered and processed through the appropriate postal service. This is to be completed by the customer. We cannot action refunds or replace items until this process has been completed

16.4. We are not liable for Products that are damaged or lost in transit to us.

16.5. You may not cancel or return your order because you have changed your mind. We only provide refunds for damaged products and if your purchase arrives damaged, we request that you take a photo of the damaged item(s) and email the photo to hello@ritology.co and include you name, address and order particulars. Refunds will only be payable by us for goods damaged and notified to us within 7 days of receipt by you. We reserve the right to refuse repayments if damaged goods if you cannot demonstrate to us that the goods were damaged in transit to you.

16.6. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

16.7. Our goods come with guarantees that cannot be excluded under certain laws. The benefits and limitations set out above are in addition to all other rights and remedies that you have under applicable law and do not limit, exclude or restrict your rights which cannot be limited, excluded or restricted under applicable law.