FAQ's – Ritology

FAQ's

We have answered our most frequently asked questions below to help you get the answers you need as quick as possible.

Pre-order

Welcome to Ritology! To kick off our first launch, we are allowing a select changemakers to pre-order our first ever product, the Ritology Razor. A 100% sustainable, recyclable and functional razor for smoother legs and a healthier planet. Did we mention it’s also 100% aesthetic perfection?

Before our official launch, we are allowing a special few to order and trial our Ritology Razor before it’s official release once off! If you love as much as we do, we’d love to have you join our Elite membership to be part of our ambassadorship, be the first in on new releases, samples and events whilst assisting us with the development and testing of new products to lead the way to a more sustainable and simpler personal care routine. 

Our preorder at this stage is due to be shipped out to our changemakers in October 2019. Note this date may change for reasons out of our control. We will do our best to keep you updated at all times if this is to occur.


Product

How can I learn about the products?

Our Instagram @ritologydaily has helpful information regarding our products and how to use them. If you wish to hear more, please email us at hello@ritology.co. 

How many blades will I receive with each shipment?

We send a full cassette which is ten replacement cartridges.  

Why shouldn't I just buy a cheap plastic razor at the shops?

You could, however you are then contributing to the world's waste problem. Did you know currently 2 billion razors go to the landfill each year in the USA alone? Our razors are 100% sustainable, long lasting, carefully designed and look great on your bathroom shelf. 

When will I get my Razor?
The ETA for preorders is late October 2019. This is based on the shipment schedule of our selected courier. Schedule may not be accurate. We can assure a maximum of 90-day arrival, or your money-back guarantee.
What is your pre order cancellation policy? 

With preorder, items ordered are considered sold however can be cancelled if we fail to meet the maximum shipment date of 1 December 2019.

Can I travel with my safety razor?

Yes, however your safety razor blades must be in checked luggage. Unfortunately due to the ability to remove the blade from the shell with ease means that they are not allowed in carry on luggage. You are able to take your razor on the flight with no blades & find blades at your destination. 

If I have a problem who do I talk to?

Reach out! We can't help if we don't know what's happening. Contact us at hello@ritology.co and we’ll be in touch.

Returns

What is your returns policy?

We don’t accept returns due to hygiene reasons. We do however have a satisfaction policy!

What is your refund policy?

We love our products and hope you will too! You are unable to refund or provide a return simply due to a change of heart (nor can we accept returns due to hygiene reasons). If however, your product arrives damaged, we request that you take a photo of the damaged item(s) and email the photo to hello@ritology.co and include your name, address and order particulars.  Refunds will only be payable by us for goods damaged and notified to us within 7 days of receipt by you.  We reserve the right to refuse repayments of damaged goods if you cannot demonstrate to us that the goods were damaged in transit to you.

Shipping

Where do you ship? 

We ship to most countries. If you have any trouble with shipping at checkout please contact us.

Do you charge shipping?
We offer free standard shipping to USA, Canada and Australia customers. All other countries are charged a $20USD fixed fee standard shipping.

How do I track my order?

You can always track your shipment using your account and we will send through an email confirmation as soon as your order is fulfilled and picked up by the shipping partner.

How long does it take to process the shipments?

It usually takes  24 - 48 hours to process an order. With our current pre order, we have an ETA delivery for October 2019.

HELP, I haven’t updated my current address!  

That’s okay -  if you can advise us asap on hello@ritology.co we will update your account. If your package has already been shipped, it will be returned to sender for re-delivery.

Do you ship internationally? 

We do! 

Account Settings

How do I update my account details?

Simply keep your details including payment info, address and contact details up to date via your Account settings which you can log into at any time. 

I forgot my password and/or Email used for my Account!

Don’t stress. Just click ‘Forgot Password’ if you can’t remember it on the login page and follow the instructions to reset. 
If you forgot your email, contact us on hello@ritology.co.

Can I get my blades sent out regularly on a Subscription?

Yes, this option is coming your way shortly! Make sure you sign up for our updates at the end of this page.

Billing

When is my credit card charged?

Your credit card will be charged as soon as your order is processed.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and most debit cards.

Promo Codes

How do I use my Promo code:

Simply apply the code at checkout, found just above the ‘Billing Info’ section. 

Can I use multiple promo codes at checkout?

Unfortunately, we can only process one promo code per order. 

Can I use a promo code on top of another promotion?

Promo codes will not work on other offers advertised on the website. 

Shaving 

How do I shave with the Ritology Smooth Operator Razor?

Shave at the end of a warm shower, when skin and hair are soft. Apply 4-6 pumps of shave oil or creamy soap and spread over the area to be shaved. With the razor angled to about 30 degrees, begin to shave, making sure to apply NO extra pressure. For best results, start with light, short strokes and glide razor gently over skin.

How long do the blades last / When do I change the blade? 

The frequency of changing your blade depends on how often you shave, but a simple guideline is to change your blade after 5-10 uses. If you notice any dragging or dullness, it's time for a change. Swap out for a fresh blade! Each refill pack contains 10 blades. Wipe or shake your razor of any remaining oil or water, and store in a dry location.

How many shaves will I get with a single blade?

Everyone’s shaving needs are different and this will very much depend on how often you shave, where you are shaving, the coarseness of your hair and much more. You will notice a smoother result if you change the blade out regularly, we usually say once a week for a regular shaver or every 5-10 shaves. Our subscription provides for this exactly to ensure the smoothest results. 

Can men use Ritology razors too?

They certainly can. But beware, once they use your razor once, they’ll never go back to their old one. You should probably get them onto a plan before it’s too late!

How do I care for my razor?

Clean out the hair and oil/soap after shaving simply using running water, wipe off residue and store dry when possible. Travel with the razor stored safely in the tin travel case.

How do I dispose of the blades?

Put your blades into a tin container, because they are small they need to be recycled together. Fold the edges of the tin inwards to keep all blades together. Otherwise, take your used blades to a metal scraps recycling location near you.

Are the handles truly sustainable?

The entire product is sustainable down to the packaging! 

Is shaving with a safety razor safe?

100%. Truth be told, it does take some practice but once you have the technique down pat it’s faster, smoother and better all around. 

Can you use this razor on the bikini line or underarms region?
Of course! A lesson here is to use the “3 Way method”. Firstly, shave with the grain, so in the direction the hair is growing. Then across the grain, horizontally across the direction the hair is growing and lastly, against the grain, so in the opposite direction the hair is growing. If you have really sensitive skin, just leave it with the first two steps! 

How do I change the Blade?
  1. Unscrew the razor head.

  2. Unwrap the blade from the paper holding onto it by the short sides. Be careful as the long sides are sharp.

  3. Place the blade on either side of the razor head and simply screw the head back together. 

Contact

How do I get in contact?

Please email hello@ritology.co for any and all communications including partnership opportunities.