FAQ's

We have answered our most frequently asked questions below to help you get the answers you need as quick as possible.

Product

How can I learn about the products?

If you wish to hear more about any individual product other than what is offered on our website, please email us at hello@ritology.co.  

What is a safety razor?

Simply put, it’s an old school shaving tool made of metal featuring a quality removable blade. It’s called a safety razor as it includes a bar to keep the blade from directly hitting the skin. Unlike most disposable razors, a safety razor only has one blade which is exposed on both sides providing for longer lasting blades and shaves.

Why can’t I just buy a razor at the shops?

You could, however you are then contributing to the world's waste problem. Did you know currently 2 billion razors go to the landfill each year in the USA alone? Our razors are 100% sustainable, long lasting, carefully designed and look great on your bathroom shelf. 

What is the razor made of?

Made to last with high grade zinc alloy & bronze metal, our BPA free razor is beautifully coated to ensure a smooth glide along the skin for a close, long lasting shave.

Can I travel with my safety razor?

Yes, however your safety razor blades must be in checked luggage. Unfortunately due to the ability to remove the blade from the shell with ease means that they are not allowed in carry on luggage. You are able to take your razor on the flight with no blades & find blades at your destination. We will have another solution soon so stay tuned!

Can I get my blades sent out regularly on a Subscription?

Yes. Please sign up for our Ritology Elite subscription service to have our replacement blades delivered to your door automatically on your schedule.  

If I have a problem who do I talk to?

Reach out! We can't help if we don't know what's happening. Contact us at hello@ritology.co and we’ll be in touch.

Ritology Elite Subscription

How does Ritology Elite work?

Simple. Stalk our website and Instagram for your perfect razor. Update your purchase to the Elite plan. We will send you an eco friendly, sustainable and reusable high-quality razor and a full set of blades. Depending on how often you shave, we will ship a new set of blades straight to your door at your requested time frame. You can add any of the other products from our site to your Ritology Elite Membership at any time! 

How many blades will I receive with each shipment?

We send a full cassette which is ten replacement cartridges.  

 Are there any hidden fees with signing up?

Nope. No secrets here. 

What is your cancellation policy? 

In case you hadn’t noticed, we value simplicity. Cancel any time, for any reason with just a click of the mouse. 

Can I pause my Subscription?

Yes, you can put your subscription on pause at a time. Simply go to your Account, click on the Manage Subscription Page and ‘Pause Shipment’. 

Can I skip a subscription shipment?

Yes, simply change your shipment date in the account page.

How do I change my address, payment details or password?

Simply log into your Account and update your personal settings. 

Where are my Subscription Account setting?

When you land on our website, log into your Account on the left hand side. Under Manage Subscription settings you can update your restock frequency, change your ship date, or cancel your Ritology Elite Subscription. 

How do I cancel my Ritology Elite Subscription?

We’d hate to say goodbye but you can cancel your Subscription at any time for any reason in your account settings. Simply choose ‘Cancel Subscription’. 

Returns

What is your refund policy?

We love our products and hope you will too! We are unable to refund or provide a return simply due to a change of heart. If, however, your product arrives damaged, we request that you take a photo of the damaged item(s) and email the photo to hello@ritology.co and include your name, address and order particulars.  Refunds will only be payable by us for goods damaged and notified to us within 7 days of receipt by you. We reserve the right to refuse repayments of damaged goods if you cannot demonstrate to us that the goods were damaged in transit to you.

Shipping

Where do you ship? 

We ship to most countries.  If you have any trouble with shipping at checkout please contact us.

Do you charge shipping?

We offer free standard shipping to USA, Canada and Australia customers. All other countries are charged a fixed fee standard shipping as shown. 

 How do I track my order?

You can always track your shipment using your Account. We will also send through an email confirmation as soon as your order is fulfilled and picked up by our shipping partner.

How long does it take to process the shipments?

It usually takes  24 - 48 hours to process an order, and 3 - 10 business days to deliver pending on your location. 

HELP, I haven’t updated my current address!  

That’s okay -  simply update in your Account settings. If your package has already been shipped, it will be returned to sender for re-delivery. Please email us at hello@ritology.co so we can follow up quickly.

Do you ship internationally? 

We do! 

Account Settings

How do I update my account details?

Simply keep your Account details including payment info, address and contact details up to date via your Account settings which you can log into at any time. Your Account will also contain all of your Elite Subscription details. 

I forgot my password and/or email used for my Account!

Don’t stress. Just click ‘Forgot Password’ if you can’t remember it on the login page and follow the instructions to reset. 

If you forgot your email, contact us on hello@ritology.co.

Billing

When is my credit card charged?

Your credit card will be charged as soon as your order is processed.  If you are on the Ritology Elite Subscription, your card will be charged on the processing date of your delivery in the registered intervals. 

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and most debit cards.

Why was I charged $1 on my bank statement?

The $1 charge is simply a holding charge used often with subscription services. As soon as your order is dispatched, you will be charged the exact order price less the $1 holding charge. It’s simply the banks verifying it’s a valid account. 

Promo Codes

How do I use my Promo code?

Simply apply the code at checkout, found just above the ‘Billing Info’ section. 

Can I use multiple promo codes at checkout?

Unfortunately, we can only process one promo code per order. 

Can I use a promo code on top of another promotion?

Promo codes will not work on other offers advertised on the website. 

Shaving 

How do I shave with the Ritology Smooth Operator Razor?

Shave at the end of a warm shower or bath when your skin and hair are soft. Apply 4-6 pumps of shave oil or creamy soap and spread over the area to be shaved. With the razor angled to about 30 degrees, begin to shave, making sure to apply NO extra pressure. The razor’s weight is all that is needed. For best results, start with light, short strokes and glide razor gently in a controlled manner over the 

How long do the blades last / When do I change the blade? 

The frequency of changing your blade depends on how often you shave, but a simple guideline is to change your blade after 5-10 uses. If you notice any dragging or dullness, it's time for a change. Swap out for a fresh blade! Each refill pack contains 10 blades. After every shave, always rinse and dry your razor of any remaining oil or water, and store in a dry and safe location.

How many shaves will I get with a single blade?

Everyone’s shaving needs are different and this will very much depend on how often you shave, where you are shaving, the coarseness of your hair and much more. You will notice a smoother result if you change the blade out regularly, we usually say once a week for a regular shaver or every 5-10 shaves. Our subscription provides for this exactly to ensure the smoothest results. 

Can men use Ritogy razors too?

They certainly can. But beware, once they use your razor once, they’ll never go back to their old one. You should probably get them onto a plan before it’s too late!

I have too many blades?

Reduce the delivery frequency in your account settings.

How do I care for my razor?

Clean out the hair after shaving simply using running water, wipe off residue and store dry when possible. Travel with the razor stored safely in the tin travel case.

How do I dispose of the blades?

Take your used blades to a metal scraps recycling location near you. We recommend storing them in a used tin container until you have enough to take to the recycling centre in bulk. 

Are the handles truly sustainable?

The entire product is sustainable down to the packaging! 

Is shaving with a Safety Razor Safe?

100%. It’s not called a ‘Safety’ razor for no reason. It includes a bar that ensures the blade doesn’t directly contact the skin. In saying that, the technique is different from that of disposable razors so it can take some practice but once you have the technique down pat it’s faster, smoother and better all around. 

Will I cut myself?

Any and all razors can cause nicks if they aren’t used correctly or your blades are dull. Ensure to review our shave instructions prior to use and you should be fine. To summarise, slow down, take shorter strokes with NO downward pressure and control the shave. The razor is weighted perfectly to gently glide across the skin. 

What’s the difference between shaving with a Safety Razor and my usual disposable cartridge razor? 

When shaving with a safety razor, there are some technique tips to bear in mind:

  1.   Keep the angle of the blade at about 30 degrees relative to your skin. As it doesn’t have a pivoting head, simply control the angle of the blade.
  2.   Keep the strokes short and smooth, with a rinse in-between to prevent too much build up on the blade. 
  3.   Do not apply any downward pressure. The razor is weighted to allow the perfect glide against your skin on its own. 
  4.   We highly recommend a exfoliation prior to shaving along with a quality shaving oil or crème to act as a barrier while shaving. Don’t forget to hydrate your skin afterwards for the perfect finish!

How often do I need to change the blade?

The answer to this question depends on a few things: the quality of the blade, how often you shave, the coarseness of your hair. We do suggest changing your blade every 5-10 days for the average user, however if you do not shave often and have less hair every 2-3 weeks works just fine. It’s really a personal thing. The razor will work best with a sharp blade. You will know it’s time for a new blade if you feel the razor tugging while you shave.   

Does a Safety Razor take longer to shave?

I must admit, when starting out it did take me a few minutes longer as I was learning the technique. We do recommend that you slow down and enjoy the process. After a few shaves you will feel like a seasoned pro! Not only is it fast, but it will offer far less irritation and therefore healthier and smoother legs! 

Do I need a shaving oil, foam or crème?

This is a personal choice. We do personally suggest a good quality shaving oil or creme! One of the best parts of a safety razor is the customisations options available to ensure the best shave for YOU. Every “body” is different and therefore what is perfect for one, isn’t for the other. Our advice is to give shaving foam with an old school bristle brush a try, but be warned, shaving may become your new “me” time. 

Do females use shaving brushes?

There’s a reason barbers all use their shaving brushes. Brushes help to stand the hair up on your legs allowing the blade to cut across more cleanly and evenly. As a result, irritation is reduced meaning less bumps and burns! All the things us ladies DO NOT want! If you are fine without, continue on, but if you are prone to irritation we would highly suggest giving it a go.  

Can you use this razor on the bikini line or underarms region?

Of course! A lesson here is to keep the skin taut using one hand and use the “3-way method”. Firstly, shave with the grain, so in the direction the hair is growing. Then across the grain, horizontally across the direction the hair is growing and lastly, against the grain, so in the opposite direction the hair is growing. If you have really sensitive skin, just leave it with the first two steps. 

How do I change the Blade?

  1.   Unscrew the razor head.
  2.   Unwrap the blade from the paper holding onto it by the short sides. Be careful as the long sides are sharp.
  3.   Place the blade on either side of the razor head and simply screw the head back together. 

Contact

How do I get in contact?

Please email hello@ritology.cofor any and all communications including partnership opportunities.